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Apprentice Medical Receptionist

The Jorvik Gillygate Practice
Pay: £175.00
Location: Yorkshire York United Kingdom
Category: Entry Level
Available from: Aug 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03510238
2020-06-26 2020-08-01

Job Description

Main duties will include:




  • To have a thorough knowledge of all practice procedures

  • To work in accordance with written protocols

  • To pull/update and file patient records as necessary

  • Organisation of patient written records to enable summarising before filing

  • fax and photocopy as required

  • Receiving patients consulting with members of the Practice team

  • Handling completed repeat prescriptions to patient and checking names and address

  • Be able to cover all reception tasks as necessary

  • Attending meetings as required

  • Process appointment requests from patients by telephone and in person

  • Deal with visit requests

  • Respond appropriately to patients’ queries

  • Accurate recording and timely passing on of messages, ensuring audit trail is maintained

  • Registrations of new patients - computer data entry and medical records

  • Process patients change of address - computer data and medical records (have knowledge of Practice area)

  • Process repeat prescription request in accordance with Practice guidelines

  • Have working knowledge of telephone system, during and after hours

  • Holding keys and being responsible, on occasion for opening up or securing the premises

  • Have knowledge of fire alarm system and deactivation/reporting

  • Have knowledge of significant event reporting systems and report appropriately

  • Any other duties that my from time to time be required


Personal Qualities :

  • Must be smart in appearance

  • Must have a good telephone manner

  • Must be able to process information and be able to act on information accurately

  • Conscientious

  • Willingness to learn new skills

  • Outgoing personality 



Skills Required :

  • IT skills

  • Team worker

  • Able to work on your own initiative

  • Excellent communication skills face to face and on the telephone

  • Proficient in Microsoft Office packages e.g. Word and Excel



Future Prospects :

Once you have completed the apprenticeship a discussion will be held with the employer about progression within the company.


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