Job Description
Duties to include:
- Dealing with customer enquiries
- Folding and packing customer orders
- Replying to all messages and comments on Social Media platforms
- Help manage returns and exchanges
- Quality control checks on products before they are packaged
- Operate the live chat function on our website to assist customers and their needs
- Weekly stock checks in our Warehouse and ordering stock from suppliers when needed
- Other general tasks around the workplace
Apprentices must show commitment to the following:
- To achieve apprenticeship framework (Functional Skills, NVQ and Technical Certificate) within the specified time frame
- Attend the apprenticeship induction programme
- Attend all of the training sessions for the programme whenever necessary
- Undertake any other required development work as part of the apprenticeship programme as requested
- Any other duties as deemed appropriate by senior staff
Apprenticeships start throughout the year and are open to any age of candidate.
It is important that qualifications are listed on your application no matter what the grade, as your application is sifted and sent to the employer based on meeting the Employer’s Vacancy Criteria.
Please log into NAS (National Apprenticeship Service) on a regular basis and look at the “Read Feedback” section against each individual application.
Personal Qualities :
- Interested in clothing production
- Keen interest in fashion and animal conservation
- Self-motivated and able to confidently deal with customer enquiries
- Wants to be a part of a fast-growing clothing business
- Fast learner with some understanding of online retailers and systems
- Must love dogs, as we have an office dog!
Skills Required :
- Organised and have good attention to detail as well as good time management skills
- Be able to work both independently and as part of a team
- Able to work in a fast-paced environment and be comfortable being on your feet most of the day
- Good IT skills
- Be able to maintain a clean and safe work environment
- Willingness to learn new skills
- Excellent spelling and grammar
Future Prospects :
Possible progression opportunities within the business or an advanced level apprenticeship.
We expect this role to progress into a full-time Customer Service Assistant and then grow with the business.
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