Job Description
Duties will include;
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Upon successful completion of the apprenticeship, you will gain a Diploma in Customer Service Level 3 and be a fully qualified Customer Service Advisor.
Personal Qualities :
- A good listener
- Able to follow instructions
- Willing to study
- A team player
- Able to work in a busy, fast moving environment
Skills Required :
You should be;
- Computer Literate
- Well organised
- Ability to deal with different types of customers
- Outgoing
- Able to think logically
Future Prospects :
The right candidate may progress throughout the dealership
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