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Robinsons ŠKODA Norwich Apprentice Service Advisor

Robinsons Skoda
Pay: £166.00
Location: Norfolk Norwich United Kingdom
Category: Entry Level
Available from: Jul 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03497712
2020-03-30 2020-07-01

Job Description

The Service department is vital to the success of our business. Our Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. 



This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.



Every day is different within the Service Department so the role will vary. Some duties on a day to day basis may include:



Customer Service:




  •  Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us



Administration:




  • Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims



Teamwork:




  • Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience



Upselling:




  • Promoting the sale of accessories and service plans


Personal Qualities :

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:




  • Enthusiasm and willingness to learn

  • Teamwork

  • Strong communication

  • Customer Service



Skills Required :

  • Our ideal Service Advisor apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service



Future Prospects :

  • Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities

  • Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at head office in Milton Keynes


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