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Customer Service Advisor Apprenticeship

Sportif Limited
Pay: £166.00
Location: Buckinghamshire Aylesbury United Kingdom
Category: Entry Level
Available from: Aug 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03497566
2020-03-27 2020-08-04

Job Description

We are still recruiting!



Please note that the start of this apprenticeship may be delayed due to the coronavirus situation.



If your application is progressed then you will hear from the recruitment team within 3 working days of your application and invited to participate in a phone interview. During this phone interview, we will provide further clarification with regards to the anticipated programme commencement.



The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Service Advisor. But what does a Vehicle Service Advisor actually do?



The Vehicle Service Advisor role varies slightly by the employer, based upon the specific needs to the location. The below explanation is, therefore, a guide to support you in understanding what the role might entail.



A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.



Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:




  • Interpreting customer concerns and comments and liaising with technicians

  • Booking/scheduling vehicle services

  • Liaising with customers about any additional work required

  • Estimating time and costs associated with repairs

  • Handling customer complaints

  • Responding to customer requests

  • Tracking the vehicle through the workshop


Personal Qualities :

  • Willingness to learn

  • Team working/working with others

  • Motivation for the role/automotive and engineering interest

  • Personal responsibility and career ownership

  • Problem solving



Skills Required :

  • Excellent communication & listening skills

  • Problem solver and have attention to detail

  • Practical

  • Be very safety conscious

  • Be patient & well organised

  • Comfortable with the use of up to date information technology

  • The ability to work as part of a team, supporting a number of colleagues



Future Prospects :

  • There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification that's recognised across the Motor Industry

  • This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles


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