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Business Administration Apprenticeship

Psa Retail Uk Ltd
Pay: £166.00
Location: West Midlands Coventry United Kingdom
Category: Entry Level
Available from: Aug 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03497289
2020-03-26 2020-08-04

Job Description

** We are still recruiting. Please note that the start of this apprenticeship may be delayed due to the coronavirus situation. If your application is progressed, then you will hear from the recruitment team within 3 working days of your application and invited to participate in a phone interview. During this phone interview, we will provide further clarification with regards the anticipated programme commencement. **



The Business Administrator will report directly to the Academy Customer Operations Manager and will play a key role in dealer engagement, acting as a focal point of information for the dealer network, building strong relationships between The Performance Academy and its customers.



The Business Administrator will be an organised individual with attention to detail, they will possess exceptional customer service skills, strong communication skills and ideally have previous experience within a learning and development department.



The role is to provide a concierge service for the PSA Dealer network as detailed below:




  • To provide a consistent high level of customer service at all times by phone, email and face to face

  • To provide Learner Management System (LMS) and administrative support to both the PSA Dealer Network, internal personnel and the Performance Academy

  • Provide support with the planning and co-ordinating of PSA Events to include brand induction, product launches and attended training courses

  • Managing a high volume of inbound/outbound calls and emails from the Dealer network

  • To facilitate enrolling delegates on to training sessions and assisting with general enquiries

  • Liaise and communicate with network managers using letters, email, telephone, social media, film media and face to face

  • Carry out reception duties including meeting and greeting delegates, signing in and sign posting as and when necessary

  • Any ad hoc tasks in line with Performance Academy processes

  • Attend meetings as and when required, on occasion these may be offsite

  • To represent the Performance Academy in a professional manner at all times


Personal Qualities :

  • Willingness to learn

  • Team working/working with others

  • The motivation for the role/automotive and engineering interest

  • Personal responsibility and career ownership

  • Maintain a professional manner at all times

  • Have a pro-active can-do attitude

  • Possess a fantastic attention to detail

  • Have an outgoing, enthusiastic and confident personality, with a desire to engage with people

  • A background in events/event planning would be very beneficial



Skills Required :

The ideal person will possess the following attributes:




  • Exceptional customer service

  • Excellent communication (written & verbal) and organisational skills

  • Excellent time management

  • Experience of using a Learning Management system (preferred)

  • Previous experience within a learning and development department (preferred)

  • The ability to communicate with a variety of people within a fast-paced environment

  • Problem solving

  • A proficient user of Microsoft Office, particularly Word, PowerPoint and Excel

  • Hold a clean UK driving licence (for offsite meetings etc)



Future Prospects :

There are lots of opportunities to develop your career within our expanding business. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification.



This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.


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