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Customer Service Apprentice

RECONNECT HEARING CENTRES LIMITED
Pay: £187.50 - £206.50
Location: Worcestershire Droitwich United Kingdom
Category: Entry Level
Available from: May 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03492333
2020-03-16 2020-05-01

Job Description

Duties include:




  • Greet customers

  • Carry out basic ear testing

  • Identify any customer issues with their ears and highlight to Audiologist

  • Book onward appointment for wax removal or refer for full test as appropriate

  • Data input 

  • Maintain client records

  • Some general duties on shop floor

  • Phone call handling from internal colleagues and external customers

  • Answering emails sent into the business

  • Preparing mail shots to be sent out to existing and new customers


Personal Qualities :

  • Positive attitude

  • Trustworthy

  • Self-motivated

  • Honest

  • Enthusiastic

  • Has integrity

  • Eye for detail

  • Presentable



Skills Required :

  • Good communicator

  • Literate

  • Numerate

  • Able to work independently

  • Good IT skills

  • Good telephone manner

  • Asks for help when unsure

  • Team player

  • Able to follow instruction



Future Prospects :

There is an excellent opportunity for you to progress further on successful completion of your apprenticeship and become a fully trained Hearing Aid Dispenser and then Audiologist. 


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