Job Description
A fantastic opportunity to embark on a rewarding career within Stockport Council. The role of Apprentice Revenues and Benefits Officer provides excellent progression opportunities for the right candidate and involves completing a Level 3 Customer Service Specialist Apprenticeship.
Are you an ambitious, reliable and positive individual with the passion to succeed within a customer service environment? My client is looking for a confident, honest and flexible individual to add to their team.
Main Purpose of the role
- To maintain Revenues and Benefits systems to provide an effective service.
- To assess entitlement to benefits and the contributions for care services.
- To assess liability to pay Council Tax and Business Rates
Day to day duties
- Taking debit/credit card telephone payments, which requires security and accuracy.
- Processing cheques (value), refunds (value) and cash where required.
- Individual PCs, phones and shared office equipment such as printers/ photocopiers and fax machines.
- Maintenance of customer databases.
- Processing refunds and write-offs.
- Taking recovery action when account not paid.
- To create and action a range of system reports.
- Analysis of statistical data and reporting.
- To report errors where identified.
- To provide advice and support on technical /legislative matters to colleagues.
- To consult with other Council sections and outside agencies, maintain good communications and ensure prompt and efficient passage of information.
- To ensure all actions comply with Data Protection Act.
- To actively participate in reviewing working procedures and make recommendations for improvements and assist in the implementation of improvements.
- To attend and contribute in a positive manner at appropriate meetings
- To adhere to Corporate policies and procedures where relevant
- To assist in the support and development of other staff
- To report errors where identified.
The role is full time based in Stockport for an initial 18 month contract with a view to becoming permanent after 6-9 months subject to competency. There will be opportunity for further qualifications and career progression within the service
****PLEASE NOTE: THE CLOSING DATE AND POSSIBLE START DATE ARE A REQUIREMENT FROM NAS HOWEVER NLTG DO NOT GO BY THESE DATES. A VACANCY IS FILLED WHEN AN EMPLOYER DECIDES TO OFFER AN APPLICANT THE POSITION****
Personal Qualities :
- Punctual
- Reliable
- Good communication skills
- Keen and willing to learn
- Will need to undertake a PC based test prior to being sent to company for interview selection
Skills Required :
- Good communication and customer skills
Future Prospects :
- To continue onto full time employment
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