employment 4 students - The UK's most visited student jobsite

Menu

This job is no longer available, please Click here to find other similar vacancies.

Apprentice Revenues and Benefits Officer

Stockport Borough Council
Pay: £18,795.00 - £21,666.00
Location: Manchester Stockport United Kingdom
Category: Entry Level
Available from: Aug 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03491109
2020-03-13 2020-08-12

Job Description

A fantastic opportunity to embark on a rewarding career within Stockport Council.  The role of Apprentice Revenues and Benefits Officer provides excellent progression opportunities for the right candidate and involves completing a Level 3 Customer Service Specialist Apprenticeship.

Are you an ambitious, reliable and positive individual with the passion to succeed within a customer service environment?  My client is looking for a confident, honest and flexible individual to add to their team.



Main Purpose of the role




  • To maintain Revenues and Benefits systems to provide an effective service.  

  • To assess entitlement to benefits and the contributions for care services.

  • To assess liability to pay Council Tax and Business Rates 



Day to day duties




  • Taking debit/credit card telephone payments, which requires security and accuracy.

  • Processing cheques (value), refunds (value) and cash where required.

  • Individual PCs, phones and shared office equipment such as printers/ photocopiers and fax machines.

  • Maintenance of customer databases.  

  • Processing refunds and write-offs. 

  • Taking recovery action when account not paid.   

  • To create and action a range of system reports.  

  • Analysis of statistical data and reporting. 

  • To report errors where identified. 

  • To provide advice and support on technical /legislative matters to colleagues.    

  • To consult with other Council sections and outside agencies, maintain good communications and ensure prompt and efficient passage of information.

  • To ensure all actions comply with Data Protection Act.

  • To actively participate in reviewing working procedures and make recommendations for improvements and assist in the implementation of improvements.  

  • To attend and contribute in a positive manner at appropriate meetings

  • To adhere to Corporate policies and procedures where relevant 

  • To assist in the support and development of other staff 

  • To report errors where identified.



The role is full time based in Stockport for an initial 18 month contract with a view to becoming permanent after 6-9 months  subject to competency. There will be opportunity for further qualifications and career progression within the service 



****PLEASE NOTE: THE CLOSING DATE AND POSSIBLE START DATE ARE A REQUIREMENT FROM NAS HOWEVER NLTG DO NOT GO BY THESE DATES. A VACANCY IS FILLED WHEN AN EMPLOYER DECIDES TO OFFER AN APPLICANT THE POSITION****


Personal Qualities :

  • Punctual

  • Reliable

  • Good communication skills

  • Keen and willing to learn

  • Will need to undertake a PC based test prior to being sent to company for interview selection



Skills Required :

  • Good communication and customer skills



Future Prospects :

  • To continue onto full time employment


Apply Now

Enter your email address and we'll email you jobs like this!