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Apprentice Revenues and Benefits Officer

Stockport Borough Council
Pay: £18,795.00 - £21,666.00
Location: Manchester Stockport United Kingdom
Category: Entry Level
Available from: Aug 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03491109
2020-03-13 2020-08-11

Job Description

A fantastic opportunity to embark on a rewarding career within Stockport Council.  The role of Apprentice Revenues and Benefits Officer provides excellent progression opportunities for the right candidate and involves completing a Level 3 Customer Service Specialist Apprenticeship.


Are you an ambitious, reliable and positive individual with the passion to succeed within a customer service environment?  My client is looking for a confident, honest and flexible individual to add to their team.





Main Purpose of the role







  • To maintain Revenues and Benefits systems to provide an effective service.  


  • To assess entitlement to benefits and the contributions for care services.


  • To assess liability to pay Council Tax and Business Rates 






Day to day duties







  • Taking debit/credit card telephone payments, which requires security and accuracy.


  • Processing cheques (value), refunds (value) and cash where required.


  • Individual PCs, phones and shared office equipment such as printers/ photocopiers and fax machines.


  • Maintenance of customer databases.  


  • Processing refunds and write-offs. 


  • Taking recovery action when account not paid.   


  • To create and action a range of system reports.  


  • Analysis of statistical data and reporting. 


  • To report errors where identified. 


  • To provide advice and support on technical /legislative matters to colleagues.    


  • To consult with other Council sections and outside agencies, maintain good communications and ensure prompt and efficient passage of information.


  • To ensure all actions comply with Data Protection Act.


  • To actively participate in reviewing working procedures and make recommendations for improvements and assist in the implementation of improvements.  


  • To attend and contribute in a positive manner at appropriate meetings


  • To adhere to Corporate policies and procedures where relevant 


  • To assist in the support and development of other staff 


  • To report errors where identified.






The role is full time based in Stockport for an initial 18 month contract with a view to becoming permanent after 6-9 months  subject to competency. There will be opportunity for further qualifications and career progression within the service 





****PLEASE NOTE: THE CLOSING DATE AND POSSIBLE START DATE ARE A REQUIREMENT FROM NAS HOWEVER NLTG DO NOT GO BY THESE DATES. A VACANCY IS FILLED WHEN AN EMPLOYER DECIDES TO OFFER AN APPLICANT THE POSITION****



Personal Qualities :


  • Punctual


  • Reliable


  • Good communication skills


  • Keen and willing to learn


  • Will need to undertake a PC based test prior to being sent to company for interview selection






Skills Required :


  • Good communication and customer skills






Future Prospects :


  • To continue onto full time employment




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