Job Description
As part of the apprentice role at Airband. Your Duties will include but are not limited to:
- Support with answering the phone and providing technical support to customers
- Support with troubleshooting connection faults and monitoring the network.
- Work with the team to support customers who are seeking technical Assistance.
- Support with performing remote troubleshooting for their clients and keep records of customer enquires.
- Support with testing and Fixing Faulty equipment to maximise the network performance.
- Troubleshoot network problems and Outages.
Personal Qualities :
- Motivated and Driven
- Passionate for a career in IT
- Proactive
- Self Starter
- Desire to learn
- Excellent customer service skills
- Confident communicator
Skills Required :
- They will be given full training by our team of support technicians so no existing knowledge is required, however the ideal candidate will have a passion for technology with a desire to learn.
- They should be able to remain calm in stressful environments with good organisational skills and the ability to prioritise your workload.
- They should be a confident communicator, cool-tempered and with strong written skills.
Future Prospects :
The candidate will have career progression opportunities into different departments within the business, both internal and external training courses and the chance to work in a great working environment. Other perks we offer include a company pension, holiday that increases with service, onsite parking, and a free breakfast sandwich every Thursday!
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