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Apprentice Sales and Customer Service Administrator

Mersea Cars Limied
Pay: To be agreed upon appointment
Location: Essex Colchester United Kingdom
Category: Entry Level
Available from: Apr 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03472094
2020-02-25 2020-04-13

Job Description

Duties and responsibilities will include:




  • You will be asked to do regular daily tasks such as making sure both sites are tidy, and all the right signs are in the cars which are wiped down for the day

  • You will be asked to sign into all sites on the computer and make sure all tabs are open and ready for the day. This includes live chat, auto trader, gumtree, eBay motors, aa, both websites etc.

  • Most employees at Mersea cars start the morning by planning out the day on todoist via Gmail. This is where we can share tasks and plan the progress of the day to ensure things are completed in the right time scale

  • Live chats need to be accepted and answered in a matter of minutes before being disconnected with the customer

  • General tasks of the day include, replying to emails, getting in contact with garages, updating stock on auto trader, picking and dropping off cars, taking images of the cars for the website. Speaking to customers and building a network online

  • Cars need to be dropped off at the body workshops, service garage, car wash, polish shop etc.

  • The employee must have a driving license to do so

  • The employee will need to have available use to a personal vehicle in order to help pick up and drop off

  • Fuel money will be supplied subject to contract


Personal Qualities :

  • Confident

  • Passionate

  • Hard working

  • Driven

  • Polite

  • Teamwork skills

  • Independent 

  • Some sales or customer experience

  • Computer skills 



Skills Required :

  • A confident and passionate individual that has some experience or background history in sales or customer service. This is preferred but not essential




  • A clean UK driver’s license is essential




  • We look for a person who can deal with last minute situations and resolve issues professionally and to the business guide lines. To have somebody who is willing to make decisions and act fast upon themselves is the perfect candidate. Somebody willing to work hard on their own and as a team also learning along the way would be an asset to work alongside and help grow the business




  • Social media is a big part of the world nowadays, so we like to jump on the train and be active on the forums and for sale groups to put our name and cars forward to the customers. Having an understanding of social media and basic computer knowledge is needed to interact with customers. Also, a polite attitude to customers when dealing with sales and issues and any other queries




  • Some small knowledge of cars would be preferred but not essential as this can be taught during study hours by learning from colleagues, forums and by studying the cars we have ourselves on site



Future Prospects :

  • After the duration of the course our aim is to employ long term if the candidate is fit for the role and wants to be taken on board to help the business move forward in the way we want it to

  • The right person would enter into the sales department allowing us to have more staff in places where they need to be and have multiple salespeople on site to generate double the sales


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