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Apprentice Customer Experience Representative

BGL GROUP LIMITED
Pay: £11,500.00
Location: Tyne and Wear Sunderland United Kingdom
Category: Entry Level
Available from: Sep 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03471099
2020-02-24 2020-04-05

Job Description

“We’d like you to join us!”



Do you want to work for an award-winning company?



We’re very proud of our achievements and are looking for passionate people who put everything they have into everything they do, helping create seamless customer experiences whilst completing an apprenticeship.



Customer Services Apprenticeship - Level 2



This Apprenticeship forms the foundation of a career within the financial sector, providing the training to become a Customer Experience Representative in Europe’s leading contact centres. The award is the foundation for further development, which may include progression to a Level 3 or the opportunity to specialise with our other exciting Apprenticeships.



During the 12-15 month programme you will gain knowledge and experience through structured, on the job training and a range of development opportunities. The financial services customer service standard puts an Apprentice on the pathway towards a professional membership of the Chartered Insurance Institute. Key knowledge areas included in the Apprenticeship are Regulatory, Legal and Compliance, Products and Services and Systems & Processes.           



What will I be doing?




  • Taking inbound calls from prospective and current customers who would like a new quote for their car or home insurance or change to an existing insurance policy

  • You will eventually be upskilled to deal with more complex customer services queries

  • Follow system and procedural processes to ensure compliance with the Financial Conduct Authority

  • Delivering customer excellence to every customer you deal with

  • Ensuring you take responsibility for our customers and provide resolutions

  • Taking ownership for your own development within the BGL Group

  • Be determined to succeed and accountable for results for yourself and the business



You don’t need previous experience of customer service. We’ll help you develop all the skills needed, however we want people who are passionate, enthusiastic individuals, willing to learn!


Personal Qualities :

  • Willing to develop and learn

  • Motivated

  • Ambitious

  • Creative

  • Good team player



Skills Required :

  • Good numeracy and literacy skills

  • Commitment and willing to learn

  • Strong written and verbal communication skills

  • Good keyboard skills

  • Excellent time management and attention to detail

  • Passionate about delivering customer service 



Future Prospects :

  • Potential progression to level 3 apprenticeships

  • Future employment with BGL Customer Services


Apply Now

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