IT Support Apprentice

As an S2S Technical Apprentice you will be directly managed by the Technical Supervisor and will work alongside a team of IT Technicians in a busy warehouse environment.

You’ll have a keen interest in IT and must be self-motivated, efficient and well organised with a great attention for detail. You’ll be IT literate and educated to at least GSCE or equivalent at grade A-C level in both English and maths.

Your duties will include testing and repairing hardware, administrative duties, stock management including the picking, packing and dispatching of stock and accessories, use of a software diagnostics package for the testing of IT assets and general warehousing duties.

You will learn how to process devices by completing internal testing procedures to ensure all assets are tested to the highest standard and are cleansed of data before being re-dispatched.

You will receive full in-house training in all company policies and procedures and in the use of the companies bespoke Software Packages.

Technical Apprenticeship Key Responsibilities:

• Managing stock levels and ensuring you are being productive daily


• Maintain records/logs of incoming and outgoing shipments including managing Excel spreadsheets


• Stock control of IT assets and accessories


• Manifesting of electronic devices into a bespoke tracking system


• Diagnostics and troubleshooting


• Using approved erasure software to wipe all sensitive information


• Follow directions from the head technician and management


• Ensure that you comply with all Health & Safety procedures and internal policies


• Testing and Repairing hardware

Technical Apprenticeship Key Skills and Knowledge:

• Energetic and proactive with a positive, can-do and friendly personality


• Ability to work in a fast paced, pressurised environment


• Excellent problem-solving and communication skills


• Outstanding organisational and time-management skills


• Ability to manage large stock volumes to ensure all stock levels are 100% correct


• Ability to use web-based software packages


• Ability to use all Microsoft Applications including Excel and Access

• Energetic and proactive with a positive, can-do and friendly personality


• Ability to work in a fast paced, pressurised environment

• Excellent problem-solving and communication skills


• Outstanding organisational and time-management skills


• Ability to manage large stock volumes to ensure all stock levels are 100% correct


• Ability to use web-based software packages


• Ability to use all Microsoft Applications including Excel and Access

The role offers long term security and the opportunity to progress into a permanent position.