employment 4 students - The UK's most visited student jobsite

Menu

This job is no longer available, please Click here to find other similar vacancies.

Customer Service Expert Apprentice

Enza Motors Ltd
Pay: £136.50
Location: Staffordshire Stoke-On-Trent United Kingdom
Category: Entry Level
Available from: Sep 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03465110
2020-02-13 2020-03-05

Job Description

As a Customer Service Expert Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.



Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.



The role of a Customer Service Expert




  • Understanding your customers and the business

  • Developing knowledge of relevant regulations and legislation

  • Using appropriate resources and technology to meet the needs of customers

  • Keeping up to date with the most recent product information

  • Resolving challenges

  • Understanding the extended customer journey

  • Understanding how to apply different skills and behaviours in various different situations

  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture

  • Apply knowledge and skills to find solutions to complex challenges

  • Analyse service levels and develop options for improvement



Important information:



We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability please state this on your application form and measures will be put in place to support you.



The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions.



You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to ‘off-the-job’ training, which will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process.



We will support you in gaining Functional Skills in mathematics and English should you require them.



For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship


Personal Qualities :

  • Ability to work independently and as part of a team

  • An interest in motor vehicles

  • Flexibility

  • Enthusiastic

  • Interest in motor vehicles



Skills Required :

  • Customer service skills

  • Sales skills

  • Organisational skills

  • ICT skills

  • Complaint resolution skills

  • Problem solving abilities



Future Prospects :

  • Customer Support Executive 

  • Front of House – Brand Representative

  • Customer Service expert leading to after sales, service advisor or parts advisor


Apply Now

Enter your email address and we'll email you jobs like this!