Job Description
This apprenticeship is an ideal start to your career in IT. You will work as part of a team delivering a first class, professional customer service in an office based IT Support position. You will use sound judgment and take decisions to maximise customer satisfaction.
Responsibilities:
- Resolving and logging customer support incidents (via phone and email)
- Diagnose hardware and software faults
- Create and maintain support documentation
- Ensuring customer feedback is escalated to relevant teams and departments
- Product testing
Other benefits
- 23 days of annual leave every year in addition to being closed over the Christmas period
- Flexible working policy
- 2 weeks fully paid sick leave, and 2 weeks at 50% pay in a year
- Workplace pension scheme
- Sponsorship to take part in fitness events
Personal Qualities :
- You should be customer focused
- Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity
- Communication and team working skills are essential
- We are looking for people who are self-motivated, enthusiastic, and results driven
- You should seek responsibility and be comfortable working under your own initiative
- You will need to be organised and methodical in your approach to work
- Be keen to learn, share your ideas and support change
Skills Required :
This role would suit someone who can demonstrate:
- IT literate, with good working knowledge of Microsoft Office applications
- Knowledge of desktop and laptop computers
- A knowledge of current software packages
- Communication and team working skills are essential
Future Prospects :
Excellent, Dolphin are looking for someone who will become an integral part of their company moving forward.
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