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IT Technical Support Apprentice (with The Development Manager)

Dolphin Computer Access North Limited
Pay: £146.25 - £168.00
Location: Worcestershire Worcester United Kingdom
Category: Entry Level
Available from: Apr 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03461182
2020-02-07 2020-03-31

Job Description

This apprenticeship is an ideal start to your career in IT. You will work as part of a team delivering a first class, professional customer service in an office based IT Support position. You will use sound judgment and take decisions to maximise customer satisfaction.



Responsibilities:




  • Resolving and logging customer support incidents (via phone and email)

  • Diagnose hardware and software faults

  • Create and maintain support documentation

  • Ensuring customer feedback is escalated to relevant teams and departments

  • Product testing



Other benefits




  • 23 days of annual leave every year in addition to being closed over the Christmas period

  • Flexible working policy

  • 2 weeks fully paid sick leave, and 2 weeks at 50% pay in a year

  • Workplace pension scheme

  • Sponsorship to take part in fitness events


Personal Qualities :

  • You should be customer focused

  • Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity

  • Communication and team working skills are essential

  • We are looking for people who are self-motivated, enthusiastic, and results driven

  • You should seek responsibility and be comfortable working under your own initiative

  • You will need to be organised and methodical in your approach to work

  • Be keen to learn, share your ideas and support change



Skills Required :

This role would suit someone who can demonstrate:




  • IT literate, with good working knowledge of Microsoft Office applications

  • Knowledge of desktop and laptop computers

  • A knowledge of current software packages

  • Communication and team working skills are essential



Future Prospects :

Excellent, Dolphin are looking for someone who will become an integral part of their company moving forward.


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