Job Description
Main duties and responsibilities:
- Assist the Sales and Operations Manager with UK and overseas sales activities, including forecasting short-term sales revenue
- Analyse and optimise internal systems to improve Sales, Customer Service and associated operations
- Maintain and update systems to monitor and service equipment and consumables required to deliver training courses
- Support the Customer Services Bookings and Direct Sales teams with the service of training/examinations/consultancy enquiries (telephone, email, online and social media)
- Keep accurate and robust recording of sales and bookings activity via CRM salesforce to allow accurate and up to date projections of future revenue
- Match bookings sales to course availability, utilising the course booking system and the learning management system
- Assist with international partnering and sales opportunities
- Assist with reporting on client sales and bookings to aid management reporting, marketing, campaign planning and client development
- Take an active part in introducing new clients through a professional and efficient response to enquiries
- Assist with evaluating the effectiveness of marketing campaigns in order to modify future strategy and campaign planning to reflect learnings
Personal Qualities :
- Committed to the Institution’s Vision, Purpose and corporate values
- An empathy with the engineering community
- Willingness to take responsibility for his/her own self-development and for identifying any additional training needs
Skills Required :
- A desire to become a strategic thinker and gain commercial experience together with the ability to work practically
- Capable of learning how to prepare commercial proposals and costings to ensure yield and profitability
- A desire to gain an understanding of profit and loss
- An interest in developing web, mobile, email and social media channel engagement and delivery
- A desire to work with internal and external IT development teams to develop new digital services and improve existing services
- A desire to gain experience of leading on the development and delivery of propositions and campaigns for growth and retention
- A desire to gain project management and team leadership skills and experience.
- Innovative and creative with a desire to improve customer experience
- E-literate and competent in developing, administering and using PC and associated networks and systems (e.g. Microsoft Office) to acquire, manipulate and disseminate information
- An ability to build rapport and gain personal credibility with others
- Good communication and interpersonal skills
- Excellent telephone manner and customer service skills
- Service orientated - cares about understanding and adding value to the customer
- Excellent people and relationship management skills
- A desire to gain experience of managing own workload with the ability to manage conflicting priorities
Future Prospects :
- The employer is ready to invest in training to develop the skills of the successful candidate
- This is a long-term career opportunity
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