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Apprentice Customer Service Adviser

STREET EATS FOOD LIMITED
Pay: £148.75
Location: Devon Newton Abbot United Kingdom
Category: Entry Level
Available from: Feb 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03441849
2020-01-14 2020-01-29

Job Description

The Customer Service Adviser is a critical sales role for Street Eats Food. This person has day to day contact with our customers and is responsible for generating sales orders and delivering superior customer service with a view to growing and developing the business. This role will include complaint handling and resolution, the day to day accurate direct input of sales orders and update of the operating system and client database as appropriate.



Main Duties include:




  • To manually key any sales orders that are sent via email/fax working towards the deadlines & cut off times

  • To take inbound sales calls, outbound calls are only made when necessary

  • To inform the customer of promotions and any new products with a view to generating additional revenues for the company

  • To directly input all orders onto the RJL operating system accurately and effectively

  • To ensure that all customer complaints are managed through to resolution keeping the relevant departments informed of the nature of the complaint, reporting progress and feeding back to the customer

  • To ensure that all administration is undertaken in a timely and accurate manner

  • To ensure that all communication is carried out in a professional and courteous manner

  • To undertake any additional duties that may be requested by the management from time to time

  • Collate information of school holiday dates for our education sector


Personal Qualities :

  • Friendly

  • Enthusiastic

  • Approachable

  • Ready to work attitude



Skills Required :

  • Basic use of MS Office

  • Good spelling

  • Grammar

  • Work ethic

  • Team member



Future Prospects :

Opportunity for a long-term career in the business should the relevant vacancy become available.


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