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Customer Service Apprentice

Arrange My Group
Pay: £220.00
Location: Worcestershire Worcester United Kingdom
Category: Entry Level
Available from: Feb 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03441022
2020-01-13 2020-01-28

Job Description

Job role will include:




  • Take accommodation and travel enquiries from clients by telephone, fax and/or email

  • Source and select suitable venues and travel options, which meet the clients’ criteria i.e. location, budget etc.

  • Offer suitable options to clients by telephone or email

  • Confirm accommodation confirmations and travel itineraries to both supplier and clients

  • Act as a clear liaison point between client and supplier

  • Deal with backup administration i.e. filing and invoices

  • Handle queries

  • Deal with client complaints & issues

  • Maintain the high levels of customer service already obtained and to strive for higher

  • Focus on best rate negotiating and to strive for enhanced commission at all applicable times

  • Liaise with sales team with regards to new and existing clients

  • Attend familiarisation trips, independently or with an office group

  • Venue finding support when needed


Personal Qualities :

  • Positive attitude

  • Asks for help when unsure

  • Self-motivated

  • Enthusiastic

  • Trustworthy

  • Honest

  • Has integrity



Skills Required :

  • Excellent telephone manner and social skills

  • Ability to assimilate product knowledge quickly and efficiently

  • Excellent attention to detail/accuracy

  • Ability to work without close supervision and on own initiative

  • Excellent organisation, time management & multi-tasking skills

  • Open attitude to training

  • Ability to work well within a team

  • Basic level of numeracy and computer literacy

  • Negotiation skills

  • Good keyboard skills and basic keyboard knowledge

  • Ability to interpret client’s requests with regard to their requirements and our business goals



Future Prospects :

  • Upon successful completion of the apprenticeship there may be the opportunity for further training or a permanent position for the right candidate


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