Job Description
Duties and Responsibilities include:
- Promptly deal with customer orders received over the telephone, trade counter, trade website or through sales staff
- Suggest appropriate product (alternatives if applicable) and to take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence
- Be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods
- Manage customer accounts efficiently and effectively to help drive customer spends through the branch, whilst developing customer connectivity
- Ensure clear and accurate communication with the customer at all times
- Develop the customer business, covering all product range, using Qlikview, Kerridge, dealer websites, customer data and marketing information to achieve individual and branch profit targets
- Participate in and maximise on all marketing and promotional campaigns to achieve desired results
- To be fully aware, understand and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company
- Ensure all working and display areas are maintained in a clean and tidy condition
- Have due regard for the health and safety of yourself and other members of staff
- Adhere to company procedures and to complete all required administration accurately, effectively and on time
- Assist in the training and development of branch staff
Personal Qualities :
- An interest in the motor industry
- An interest in learning sales techniques
- Willingness to get involved in various areas of the business
- Organised and motivated
- Able to work in a busy, fast paced environment
Skills Required :
- Customer service skills
- Written and verbal communication skills
- A passion for sales and customer service
- Initiative to work on your own as well as when part of the team
- Computer literate
Future Prospects :
In return for your hard work, Euro Car Parts will be offering:
- A highly competitive salary upon completion of the programme
- Work towards an apprenticeship up to level 3
- Genuine career progression
Apply Now