Job Description
The apprentice will:
- Support the day to day organisation of the community safety team and community safety partnership, including general administration duties - keeping records, filing, data input, dealing with telephone enquiries and arranging meetings
- Develop positive relationships with customers, including supporting officers and rent collection, the repairs process and other customer facing duties
- Take control of a range of administrative tasks aimed at supporting and maintaining information systems
- Maintain and administer records and filing systems
- Input, update and retrieve information stored within the community safety team management information system (Flare)
- Speak to new customers via the telephone
- Record details of incidents and send out diary sheets where appropriate
- Contact customers about their experiences and record feedback
- Attend and take part in team meetings and team development sessions as required
- Demonstrate a commitment to developing personal skills in accordance with the apprenticeship framework
- Complete assignments/projects which relate to the apprenticeship framework meeting target dates as required
Personal Qualities :
- An enthusiastic and flexible approach to the duties of the post
- Be able to work independently or as part of a team
- Competent in the use of a computer, including word processing, Excel and email
- A mature can do attitude
Skills Required :
- Previous experience of working in a busy office environment
- Able to prepare agendas and complete minutes of meetings
- Able to use data, Excel and able to demonstrate competent IT skills
- Knowledge of current issues in respect of crime and anti-social behaviour
- Good communication and presentation skills
Future Prospects :
On completion of the apprenticeship the candidate could apply and be suitable for vacancies with Middlesbrough Council or external employers.
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