Job Description
Customer Service Advisor- CEO Team - Dixons Carphone , Preston
Customer Service Advisor- CEO Team
Dixons Carphone, Tulketh Mill,
Preston, PR2 2DY.
6 month FTC, full time
22,000 PA
Theres no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. Were a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. Youll certainly feel proud when you see what you can achieve here.
As part of our CEO Team you'll resolve complaints in an efficient manner toensure that the customer does not complain again via the original channel or any other
As part of this role, youll be responsible for:
* Handling and resolving high profile complaints direct from the Exec, Press Office and Legal Team.
* Managing Red flags from Customer Service and Retail to mitigate any brand risk.
* Managing complaints received for Regional Managers or stores quickly and effectively.
* Maintaining professional and productive relationships with all areas of the business, our external clients and official and regulatory bodies.
You will need:
* Excellent written skills.
* Outstanding verbal, interpersonal and negotiation skills.
* To be 100% focused on customer delight for internal and external customers.
* The ability and willingness to learn and adapt to new systems and technology.
We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
* A flexi benefits package.
* Employee share scheme and pension.
* Up to 30% off a range of mobile phone contracts.
* Accessories at cost price plus 5% at Carphone Warehouse.
* 10% off at Currys PC World.
Beyond that, well be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and youll have access to additional e-learning resources to really see your career develop in the way you want. Were building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.