Job Description
It is initially a 2-year programme giving a fantastic overview of each department within the dealership, providing you the best foundations for a long term and successful career. The role itself is focused around delivery of “customer delight” everything we do within our dealerships whether it be sales, service or maintenance of vehicles is structured to ensure that our service lives up to our customers’ expectations.
You will be heavily involved in working with all departments; processing paperwork, using databases and bringing a friendly and energetic approach to your daily work. In return we will train you to the highest standard using the best people and resources available both in the workplace and in our academy. Motor Vehicle experience is not essential however retail; customer service or administration skills would certainly be advantageous.
Day to day duties within the role include:
Customer service:
- Focal point of contact to customers for servicing over telephone and face to face
- Arranging bookings and appointments
- Walking customers through damage checks
Administration:
- Book service appointments
- Prepare invoices
- Process warranty claims
Teamwork:
- Liaising with the workshop
- Management and customer
Up selling:
- Promote and sell accessories & service plans
Personal Qualities :
- You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme
- You must be willing to learn in a practical, customer facing environment
- Need to be confident with your IT skills
Skills Required :
- Exceptional communication skills are essential
- Must be IT literate
- Work competently as part of a team
Future Prospects :
- Possibility of full-time career/further training
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