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Apprentice Audi Vehicle Service Advisor

Chelmsford Audi
Pay: £156.00
Location: Essex Chelmsford United Kingdom
Category: Entry Level
Available from: Jan 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03323964
2019-11-13 2019-12-25

Job Description

It is initially a 2-year programme giving a fantastic overview of each department within the dealership, providing you the best foundations for a long term and successful career. The role itself is focused around delivery of “customer delight” everything we do within our dealerships whether it be sales, service or maintenance of vehicles is structured to ensure that our service lives up to our customers’ expectations.



You will be heavily involved in working with all departments; processing paperwork, using databases and bringing a friendly and energetic approach to your daily work. In return we will train you to the highest standard using the best people and resources available both in the workplace and in our academy. Motor Vehicle experience is not essential however retail; customer service or administration skills would certainly be advantageous.



Day to day duties within the role include:



Customer service:




  • Focal point of contact to customers for servicing over telephone and face to face

  • Arranging bookings and appointments

  • Walking customers through damage checks



Administration:




  • Book service appointments

  • Prepare invoices

  • Process warranty claims



Teamwork:




  • Liaising with the workshop

  • Management and customer



Up selling:




  • Promote and sell accessories & service plans


Personal Qualities :

  • You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme

  • You must be willing to learn in a practical, customer facing environment

  • Need to be confident with your IT skills



Skills Required :

  • Exceptional communication skills are essential

  • Must be IT literate

  • Work competently as part of a team



Future Prospects :

  • Possibility of full-time career/further training


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