Job Description
You will learn about our products, understand our customers and understand how the business works. From here, you can continue on a customer service path, or if there are other areas of the business you are interested in you may have the opportunity to move into these areas in the future.
A typical day
- Communicating with members by email, phone and online chat
- Respond to customer feedback to encourage repeat purchases and limit negative customer experience
- Communicate with other teams in the company to troubleshoot product issues
- Contribute to complaint reports that allow the company to understand issues and constantly improve products
- Contribute to FAQs and company internal knowledge base
- Assist with building customer service templates to make it quicker and easier to answer repetitive questions
You must have
- Five GCSE grades C - A* (4-9) or equivalent, including English and Maths
You're a great fit…
- You have impeccable written and verbal communication skills
- Competent IT skills
- Strong eye for detail
- Empathetic, and able to anticipate and react to customer needs
- Interest in consumer products and online retail
Perks and benefits:
- Free food & drink
- Showers on-site
- Social events
- Casual dress code
- Amazing location
- On-site games
- Discounts
- WhiteHat Community
- Pensions
Training provided:
- Training on the 18 month Standard Level 3 Business Administration (BA3]) apprenticeship.
- Being a WhiteHat apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal Coach who will guide you through the qualification to help you achieve your full potential.
- As part of your WhiteHat Apprenticeship, you will have access to our Future Leaders Foundation modules to develop 6 key competencies, underpinned by well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.
Future prospects:
After your Business Administration apprenticeship progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.
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