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Customer Service Apprentice

WhiteHat Group
Pay: On Application
Location: London London United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time , Daytime Work
Job reference: E03320817
Construction/Maintenance Services/Trades 2019-11-12 2019-12-08

Job Description

You will learn about our products, understand our customers and understand how the business works. From here, you can continue on a customer service path, or if there are other areas of the business you are interested in you may have the opportunity to move into these areas in the future.

A typical day

  • Communicating with members by email, phone and online chat
  • Respond to customer feedback to encourage repeat purchases and limit negative customer experience
  • Communicate with other teams in the company to troubleshoot product issues
  • Contribute to complaint reports that allow the company to understand issues and constantly improve products
  • Contribute to FAQs and company internal knowledge base
  • Assist with building customer service templates to make it quicker and easier to answer repetitive questions

You must have

  • Five GCSE grades C - A* (4-9) or equivalent, including English and Maths

You're a great fit…

  • You have impeccable written and verbal communication skills
  • Competent IT skills
  • Strong eye for detail
  • Empathetic, and able to anticipate and react to customer needs
  • Interest in consumer products and online retail

Perks and benefits:

  • Free food & drink
  • Showers on-site
  • Social events
  • Casual dress code
  • Amazing location
  • On-site games
  • Discounts
  • WhiteHat Community
  • Pensions

Training provided:

  1. Training on the 18 month Standard Level 3 Business Administration (BA3]) apprenticeship.
  2. Being a WhiteHat apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal Coach who will guide you through the qualification to help you achieve your full potential.
  3. As part of your WhiteHat Apprenticeship, you will have access to our Future Leaders Foundation modules to develop 6 key competencies, underpinned by well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.

Future prospects:

After your Business Administration apprenticeship progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.

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