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Customer Service Level 2 Apprenticeship

Dixon Pharmacy Ltd
Pay: £117.00 - £156.00
Location: Tyne and Wear Sunderland United Kingdom
Category: Entry Level
Available from: Oct 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03186453
2019-09-13 2019-10-03

Job Description

Responsibilities:




  • Provide a standard of service that reflects the company corporate image

  • Adhering to health and safety policies and procedures

  • Answering telephone calls from customers and suppliers

  • Checking stock levels and replenishing stock if needed

  • Any other ad hoc duties in line with management requests

  • Ensure customers are attended to with an efficient and courteous service

  • Respond quickly and efficiently to all enquiries

  • Update spreadsheets

  • Marketing, online promotions and updating social media

  • Serving customers on counter

  • Eventually, some internal sales

  • General clerical duties

  • Maintaining cleanliness of the premises


Personal Qualities :

  • Reliable and punctual

  • Flexible

  • Desire to develop

  • Honest and trustworthy



Skills Required :

  • Excellent communication skills

  • Good telephone manner

  • Professional and confident when dealing with customers

  • Good knowledge of IT systems

  • Ability to follow procedures

  • Able to work as part of a team, and on your own



 (Full training will be provided for the right candidate)



Future Prospects :

Progression depending on the needs of the pharmacy.


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