Job Description
Kick start your career with one of Britain's top employers - Join a dynamic UK Trading Services team.
Job Summary
As a trainee, your role will be to help deliver world-class and industry leading support to a broad client UK and abroad if you have languages. My client is looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry-level role is ideal for recent graduates with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment. The role is based in prestigious city of London offices.
Responsibilities include:
· Providing front line support to our clients across phone, email, web chat and social media
· Answering queries base on all of products and platforms
· Providing an execution-only phone dealing service (following relevant training and support)
· Resolving trade disputes
· Providing clients with technical support with our front-end platforms and chart packages
· Proactively conversing with clients about financial markets and theirlatest innovations
· Conducting audit checks and client administration tasks
In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing roles.
Key Qualification
Requirements
You don't need a background in finance to apply although this is desirable. They will provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.
What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail - plus:
· A degree-level education
· Fluency in English (verbal and written) essential
· Excellent interpersonal and communication skills
· A logical and analytical approach to problem solving
· Confident to employ basic maths skills, particularly mental arithmetic. Strong organisational and time management skills
· Literacy in MS Office
· Desirable: experience of working within a financial environment
A Sales background, good working knowledge of any additional European language, would all be a distinct advantage.