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Customer Operations Agent Apprentice - LS642

Quidco
Pay: £156.00
Location: Yorkshire Sheffield United Kingdom
Category: Entry Level
Available from: Sep 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03141103
2019-08-21 2019-09-04

Job Description

A fantastic opportunity to work at the Sheffield City Centre office of Quidco. The Customer Operations Agent is required to support Quidco members, retailers, and networks and answer their queries, in addition to maintaining Retailer offers and rates on the site and mobile application. This role performs end to end administrative duties in respect of the customer cashback journey.



Duties Will Include:




  • Customer contact and support

  • Manage site and offer related email correspondence

  • Perform administrative tasks relating to site activity and member transactions

  • Respond to customers in writing or over a telephone call using our internal ticket, email, Live Chat or call systems

  • Manage, analyse, organise, and update relevant data and customer records

  • Interpret queries and identify issues, and then implement actions according to administrative policies and procedures

  • Accurate inputting of rates, vouchers and promotions to the site

  • Liaising with internal and external departments

  • Reporting issues to relevant departments

  • Achieving quality standards as required



The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


Personal Qualities :

  • Ability to understand data in order to answer customer queries

  • Ability to complete tasks with speed and accuracy

  • Good communicator and telephone manner 



Skills Required :

  • Accurate and proficient keyboard skills

  • Understanding the basic principles of the internet

  • Good working knowledge of Excel, Word or similar



Future Prospects :

Possible progression to a permanent role for an Apprentice that shows commitment to the job and the qualification. 


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