Job Description
Duties/responsibilities to include:
- Answer the telephone and deal with or refer, enquiries as appropriate
- Create and maintain electronic and paper copy records for tenants and leaseholders
- Input and maintain data in the housing management database and other key computer systems
- Assist with income collection and general housing management functions
- Maintain excellent customer service in all areas of work
- Provide, interpret and present as required, timely, regular management information
- Take responsibility for own learning and development to ensure an effective value-added contribution to the service
- Complete work in accordance with agreed targets and timescales
- Ensure all work reflects Pinnacle’s values
- Participate fully and effectively in team working and contribute to a culture of continuous performance improvement
- Comply with all Pinnacle’s policies, particularly Health & Safety and Equality & Diversity
Personal Qualities :
- Ability to work quickly and accurately and meet given deadlines
- Able to use own initiative
- Ability to work as part of a team as required
- Self -motivated, flexible, and enthusiastic
- Eager to learn and contribute to the success of the team
- Punctual, reliable, and polite
- Good customer service skills
Skills Required :
- Some knowledge of Social Housing
- Some knowledge of ICT systems
- Good Level of written English
- Good numeracy skills
- Good communication and interpersonal skills
Future Prospects :
Good for the right person.
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