Job Description
Role: Graduate Software Support Analyst - NO EXPEREINCE NEEDED
Location: Abingdon, Oxfordshire
Salary: £25,000
***INTERVIEWING NOW - DO NOT MISS OUT***
A Software Support Engineer is required to join a well-established company based at their Head Office in Abingdon, Oxfordshire.
What will this Role Entail?
* Conduct the initial investigation into issues raised through a variety of means including liaising with development teams, researching technical documentation and past incident histories.
* Either fix the issue or escalate it to other team members.
* Manage issues through to resolution by following up escalated issues, documenting progress and ensuring issues get resolved within our contracted timescales.
* Proactively liaise with the customer to keep them informed of progress.
* Be an active member of the team, reporting regularly on status of issues and contributing to knowledge sharing.
Benefits Include:
* 25.5 days Holiday plus 8 days Bank Holidays
* Option to buy or sell 5 days holiday a year
* Great Pension Plan
* Free Parking
* Standard Office Hours (9-5.30)
* Private Healthcare Scheme
* Training Incentives
* Regular Salary Reviews
Essential Knowledge and Skills Required for the Role:
* BSc in Computer Science or Similar
* Previous Application or Software Support experience
* Technical requirement gathering
* Ability to liaise with non-technical users and technical development staff
* Great customer facing skills
The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Paige . . co . uk
This role would be suitable for: 2nd Line Line Engineer, IT Support Technician, IT Apprentice, IT Systems Analyst, Software Support Engineer, IT Support Engineer, Junior Support Engineer, IT Technical Engineer, SQL, VoIP, Telephony, Development
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