Job Description
We're looking for people who want to be the best they can in their role, and who want to make a difference day in, day out. Does that sound like you? If so, we want you to join us.
Main roles and responsibilities will include:
- Attempt 1st fix resolution, fault resolution, classification and escalation for all IT incidents
- Provide 1st line support and basic maintenance of IT assets, including mobile devices
- Administration of the IT asset inventory
- Processing of all IT related orders including ordering, installations, invoicing and deliveries
- Assist in maintaining IT documentation relating to suppliers, customers, procedures and systems
- Assistance with regular IT monitoring tasks
- Administration of mobile contracts and fixed line numbers
- Administration of Microsoft Desktop (Windows 7/10) and Server technologies including Active Directory
- Administration of the Citrix Xen Desktop and Citrix Xen App infrastructure
- Continued technical development and expand expertise beyond basic first line administration and fault finding
Personal Qualities :
- Ability to work independently, as well as being a team member
- Desire to learn and develop IT skills
- Values the importance of building positive customer relationships to ensure effective service delivery
- Committed to providing a high-quality customer focused service
Skills Required :
- Excellent interpersonal and customer service skills
- Clear verbal and written communication skills including accurate data entry and typing skills
- Flexibility and adaptable to working in order to meet competing priorities within timescales/deadlines
- Experience of IT systems and applications (Microsoft Windows 7/10, Office suite)
- Previous customer service experience
Future Prospects :
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
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