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IT Apprentice - 18582

Aldwyck Housing Group
Pay: £10,000.00
Location: Bedfordshire Dunstable United Kingdom
Category: Entry Level
Available from: Sep 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03116951
2019-08-05 2019-09-01

Job Description

We're looking for people who want to be the best they can in their role, and who want to make a difference day in, day out. Does that sound like you? If so, we want you to join us. 



Main roles and responsibilities will include:




  • Attempt 1st fix resolution, fault resolution, classification and escalation for all IT incidents

  • Provide 1st line support and basic maintenance of IT assets, including mobile devices

  • Administration of the IT asset inventory

  • Processing of all IT related orders including ordering, installations, invoicing and deliveries

  • Assist in maintaining IT documentation relating to suppliers, customers, procedures and systems

  • Assistance with regular IT monitoring tasks

  • Administration of mobile contracts and fixed line numbers

  • Administration of Microsoft Desktop (Windows 7/10) and Server technologies including Active Directory

  • Administration of the Citrix Xen Desktop and Citrix Xen App infrastructure

  • Continued technical development and expand expertise beyond basic first line administration and fault finding 


Personal Qualities :

  • Ability to work independently, as well as being a team member 

  • Desire to learn and develop IT skills 

  • Values the importance of building positive customer relationships to ensure effective service delivery 

  • Committed to providing a high-quality customer focused service 



Skills Required :

  • Excellent interpersonal and customer service skills 

  • Clear verbal and written communication skills including accurate data entry and typing skills 

  • Flexibility and adaptable to working in order to meet competing priorities within timescales/deadlines 

  • Experience of IT systems and applications (Microsoft Windows 7/10, Office suite) 

  • Previous customer service experience 



Future Prospects :

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


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