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Volvo Cars Customer Service Advisor Apprenticeship

Clive Brook Volvo Ltd
Pay: £156.00
Location: Yorkshire Huddersfield United Kingdom
Category: Entry Level
Available from: Nov 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03116827
2019-08-05 2019-10-02

Job Description

Candidate’s daily duties will involve: 




  • Advising your customers on vehicle needs, time for repair and booking loan vehicles

  • Booking in vehicles – workshop loading and parts ordering

  • Controlling and organising work for the workshop staff and parts department

  • Preparing accurate invoices

  • Customer vehicle handover – after the work is done you will have to explain work carried out and the costs involved

  • General office duties


Personal Qualities :

  • Motivated to offer excellent customer service

  • Desire to work in a results-focused environment

  • Take responsibility to keep your product knowledge up to date and relevant

  • Flexibility to work within retailer opening hours, including weekends



Skills Required :

  • Excellent communication & listening skills

  • The ability to engage with customers and build rapport

  • Be well organised and able to process detailed information

  • Comfortable with the use of information technology

  • The ability to work as part of a team, supporting a number of colleagues



Future Prospects :

Potential to secure a full time permanent position at the end of the Apprenticeship.


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