Job Description
Ticketmaster, part of Live Nation Entertainment runs an apprenticeship programme which aims to offer an alternative route for people into employement. The Apprenticeship offers on the job training and onsite assessment by an approved apprenticeship training provider, earning a nationally recognised qualification (EDI Level 3) at the end of the Apprenticeship.
Following the pathway of 'IT End User Support', we are currently recruiting for a Field IT Support Apprentice for a 15-month placement that will spend their time throughout the apprenticeship based in Angel, Islington, but with the opportunity to travel to other UK based venues or offices. You wil potentially have the exciting opportunity to work onsite at our festivals during the summer months and therefore would be required to work some weekends.
Ticketmaster, part of Live Nation Entertainment is one of the largest live entertainment companies in the world, consisting of four core business areas: Concerts, Ticketing, Artist Nation and Sponsorship & Advertising.
WHAT YOU WILL BE DOING
- To present a professional contact point to receive and prioritise requests for assistance from internal and external customers, ensuring they are dealt with in a pleasant and efficient manner
- To log all calls, escalating if necessary, and keeping customer informed of updates
- To work closely with other support teams so that requests can be routed appropriately when the Service Desk is unable to find a resolution
- To carry out daily tasks according to the agreed procedure, and according to the shift rota
- To carry out hardware builds, installations as required by more senior team members
To complete individual learning records as required by the Apprenticeship provider on time, and to a good standards
WHAT YOU NEED TO KNOW
- Minimum of 5 A* to C GCSE's (including Maths and English) (You may also hold qualification to 'A' level or equivalent standard
- Basic knowledge of current operating systems including Windows 7/8/10 & OSX
- Basic knowledge of Desktop applications including Microsoft Office/Adobe products
- Interest in hardware troubleshooting skills particularly Dell/Apple/Lenovo
- Excellent communicator (written and spoken)
- Able to work flexible hours when required including evenings and weekends
PLEASE NOTE: Candidates who have a degree is the same discipline are not eligible for the programme
YOU
The following attributes determine how the role will be carried out and are required to be a success:
- A positive attitude and a willingness to bring ideas to the team
- Organised, Diligent & Thorough
- Able and willing to acquire new skills and apply them
- A methodical approach to problem solving
- Self-motivated, pro-active, enthusiastic, confident and personable
- Courteous and friendly manner
- Customer focused
- Excellent time keeping
- Comfortable working as part of a team and with a wide range of people
- Flexible approach to work with a willingness to learn on the job
- Willingness to work hard
REALITY CHECK!
Whilst this a great opportunity to gain experience in an exciting industry this is not a chance to see shows for free! You will be office based for the majority of the time and will be expected to adapt to a professional working environment. However as this is part our Field IT team you will need to be able to work flexible hours when required including evenings and weekends
To be eligible for this fantastic opportunity you will need to have a minimum of 5 A* to C GCSE's (including Maths and English) You may also hold qualifications to 'A' Level or equivalent standard - candidates with qualifications above 'A' level or equivalent are not eligible to apply.
TRAINING INFORMATION
The successful candidate will participate in workplace activities over the duration of the Apprenticeship and will be assessed at regular intervals by an external Assessor. This will cover (but not limited to) the following subject areas in order to complete the qualification.
Apprenticeships and Vendor qualification L3
- Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A Level education level)
- MTA Networking Fundamentals
- MTA Mobility and Devices Fundamentals
- MTA Cloud Fundamentals
- One Microsoft MOC on demanded course
Apprenticeship framework
IT, Software, Web & Telecoms Professionals
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