Job Description
The IT Technician Apprenticeship role will include but not limited to:
- Work with clients to understand details of faults
- Resolving faults and explaining to the client the work you have carried out
- Troubleshoot hardware and software issues in person, remotely and via phone
- Fixing and maintaining equipment such as printers, laptops, PC's and tablets
- Assisting with system upgrades and setting up new devices
- Recording problems within CRM systems so that task histories can be reviewed
- Provide excellent customer service
- Identify the need for system and equipment updates
- To co-ordinate and provide prioritised technical support and advice to clients
- To assist in the design, implementation and configuration of IT systems at client sites
- To ensure adequate arrangements are in place for the security of data, systems and hardware
- To respond without delay to clients IT needs and issues
- To successfully complete relevant college training and demonstrate a commitment to continuous development
- To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
- To manage time effectively and achieve targets and deadlines
- To maintain an awareness of new and innovative technologies
- To perform such other tasks as may reasonably be required by the company Directors
- To carry out all duties in accordance with the company Equal Opportunities Policy
Personal Qualities :
- A keen interest in the information technology industry, with a willingness to learn and a can do attitude
- The ability to communicate at all levels, in particular, with non-technical users, showing consideration and providing explanations in terms they can understand
- The ability to remain focused and take a logical approach to solving problems
- The ability to prioritise and manage tasks
- Able to demonstrate a good understanding of all Microsoft Office applications, Windows operating systems and competent with iOS and Android devices
- Stays abreast of current trends and technology and makes recommendations that will help us keep up with technology standards in the industry
Skills Required :
- Able to demonstrate excellent written and verbal communication skills
- Strong IT skills
- Problem solving and customer service skills
- Full UK Driving Licence and access to your own is desirable but not essential
Future Prospects :
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
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