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IT Support Apprentice

MTS Ltd
Pay: £156.00
Location: Leicestershire Leicester United Kingdom
Category: Entry Level
Available from: Sep 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03069795
2019-07-10 2019-08-29

Job Description

The IT Technician Apprenticeship role will include but not limited to:




  • Work with clients to understand details of faults

  • Resolving faults and explaining to the client the work you have carried out

  • Troubleshoot hardware and software issues in person, remotely and via phone

  • Fixing and maintaining equipment such as printers, laptops, PC's and tablets

  • Assisting with system upgrades and setting up new devices

  • Recording problems within CRM systems so that task histories can be reviewed

  • Provide excellent customer service

  • Identify the need for system and equipment updates

  • To co-ordinate and provide prioritised technical support and advice to clients

  • To assist in the design, implementation and configuration of IT systems at client sites

  • To ensure adequate arrangements are in place for the security of data, systems and hardware

  • To respond without delay to clients IT needs and issues

  • To successfully complete relevant college training and demonstrate a commitment to continuous development

  • To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands

  • To manage time effectively and achieve targets and deadlines

  • To maintain an awareness of new and innovative technologies

  • To perform such other tasks as may reasonably be required by the company Directors

  • To carry out all duties in accordance with the company Equal Opportunities Policy


Personal Qualities :

  • A keen interest in the information technology industry, with a willingness to learn and a can do attitude

  • The ability to communicate at all levels, in particular, with non-technical users, showing consideration and providing explanations in terms they can understand

  • The ability to remain focused and take a logical approach to solving problems

  • The ability to prioritise and manage tasks

  • Able to demonstrate a good understanding of all Microsoft Office applications, Windows operating systems and competent with iOS and Android devices

  • Stays abreast of current trends and technology and makes recommendations that will help us keep up with technology standards in the industry



Skills Required :

  • Able to demonstrate excellent written and verbal communication skills

  • Strong IT skills

  • Problem solving and customer service skills

  • Full UK Driving Licence and access to your own is desirable but not essential



Future Prospects :

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.


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