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Apprentice Administrator

South Brent Health Centre
Pay: £117.00
Location: Devon South Brent United Kingdom
Category: Entry Level
Available from: Sep 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03068140
2019-07-09 2019-09-09

Job Description

Every GP Practice needs an efficient team of administrators/receptionists who can ensure that every patients experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector. This is a great opportunity to join South Brent Health Centre GP Practice as an apprentice Business Administrator.



Job Responsibilities Administration:



To provide support to the administration team / Practice Manager including tasks such as:




  • Scan and file correspondence

  • Shred confidential correspondence in accordance with practice protocol

  • Use clinical system to identify patients requiring annual checks, and send invitations

  • Answer telephone calls and either deal with the query or pass on to the appropriate person

  • Initiate calls in order to resolve outstanding actions



Job Responsibilities Reception:




  • To complete all associated administration in an accurate and timely manner

  • To provide outstanding customer care at all times, both internally and externally

  • To have a thorough knowledge of all Practice procedures

  • To work in accordance of written protocols



To provide patients with an efficient and effective telephone-based reception service which includes:




  • Making patient appointments (same day, routine and cancellations)

  • Allocation of triage appointments

  • Giving routine test results

  • Taking home visit requests

  • Passing emergency calls i.e. chest pain/stroke to duty doctor

  • General enquiries

  • Resolving issues

  • Complaint management and resolution

  • Prescription queries

  • Appointment and clinic changes


Personal Qualities :

  • Task driven

  • Confident

  • Attention to detail

  • Hard working

  • Articulate and willing to work in a team

  • Personal motivation



Skills Required :

  • Good communication skills, both written and verbal

  • Demonstration of patience, empathy and problem solving skills, when dealing with conflict

  • Good interpersonal skills - positive engagement, building relationships, questioning and listening skills



Future Prospects :

Having gained a years worth of work experience and a qualification as a Business Administrator, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.


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