Job Description
Every GP Practice needs an efficient team of administrators/receptionists who can ensure that every patients experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector. This is a great opportunity to join South Brent Health Centre GP Practice as an apprentice Business Administrator.
Job Responsibilities Administration:
To provide support to the administration team / Practice Manager including tasks such as:
- Scan and file correspondence
- Shred confidential correspondence in accordance with practice protocol
- Use clinical system to identify patients requiring annual checks, and send invitations
- Answer telephone calls and either deal with the query or pass on to the appropriate person
- Initiate calls in order to resolve outstanding actions
Job Responsibilities Reception:
- To complete all associated administration in an accurate and timely manner
- To provide outstanding customer care at all times, both internally and externally
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
To provide patients with an efficient and effective telephone-based reception service which includes:
- Making patient appointments (same day, routine and cancellations)
- Allocation of triage appointments
- Giving routine test results
- Taking home visit requests
- Passing emergency calls i.e. chest pain/stroke to duty doctor
- General enquiries
- Resolving issues
- Complaint management and resolution
- Prescription queries
- Appointment and clinic changes
Personal Qualities :
- Task driven
- Confident
- Attention to detail
- Hard working
- Articulate and willing to work in a team
- Personal motivation
Skills Required :
- Good communication skills, both written and verbal
- Demonstration of patience, empathy and problem solving skills, when dealing with conflict
- Good interpersonal skills - positive engagement, building relationships, questioning and listening skills
Future Prospects :
Having gained a years worth of work experience and a qualification as a Business Administrator, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.
Apply Now