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IT Technical Support Apprentice

CONNECT DIGITAL SECURITY LTD
Pay: £182.81
Location: Surrey Guildford United Kingdom
Category: Entry Level
Available from: Aug 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03062833
2019-07-05 2019-08-02

Job Description

Duties will include:




  • Installing and configuring computer systems

  • Remote management of our platform performing real-time monitoring of our clients for both, system health and security (device updates and anti-virus)

  • Responding to inbound support calls and emails and logging support tickets

  • Manage existing support tickets to ensure they are picked up by the team issues

  • Assist senior engineers with project work and client visits (where required)


Personal Qualities :

Able to work with minimal supervision.



Skills Required :

  • Excellent communication skills - written and verbal 

  • Ability to diagnose and resolve basic technical issues

  • Good understanding of computer systems, mobile devices and technology products

  • Experience using Windows 7, Windows 10 Operating Systems, Internet Explorer and Microsoft Office products such as Word, Excel, PowerPoint and Outlook

  • Customer-oriented

  • Organisational & planning skills, with good attention to detail

  • Proactive attitude and a willingness to learn new skills



Future Prospects :

After successful completion of the apprenticeship a full-time opportunity for the right applicant is available.


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