Job Description
Job role will include:
- Managing customer enquiries by phone and email/orders and loading them onto the system
- Sourcing and communicating with suppliers required for transport
- Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs, ensuring all collections and deliveries are handed in a timely manner
- Optimising loads/round trip vehicles, working closely with other departments
- Closing out job files by obtaining POD and any other required information (Purchase orders, Job references, etc), and scanning documents onto the system
- Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
- Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
- Monitoring and following up customer issues to ensure that proper information is captured and that both customers and internal managements are aware
- Running reports from the system
- Ensuring completed jobs are on the system and checked prior to invoicing
- Ensuring paperwork is filed accurately and in a timely manner
- Liaison with Operations, accounts and warehouse
- Occasionally visiting suppliers and customers
Personal Qualities :
- Positive attitude
- Self motivated
- Enthusiastic
- Trustworthy
- Honest
- Has integrity
Skills Required :
- Good communicator
- Can work independently
- Asks for help when unsure
- Literate
- Good IT skills
- Team player
- Numerate
- Good telephone manner
- Ability to follow instruction
Future Prospects :
Upon the successful completion of the apprenticeship there may be the opportunity of a full time position for the right candidate.
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