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Apprentice Office Administrator

SMI Ltd
Pay: £156.00
Location: Nottinghamshire Nottingham United Kingdom
Category: Entry Level
Available from: Jun 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03023661
2019-06-14 2019-06-28

Job Description

Main duties:




  • Manage all incoming phone calls efficiently

  • Help to keep all internal documentation up to date

  • Ensure all support calls are actioned appropriately

  • Maintain the internal Support Tracking software for all customer queries

  • Correspond with customers via phone and email

  • Build relationships with our customers

  • Be a very good all-rounder

  • Explore the whole SMI software range to help with customer service

  • Provide 1st line support to customers (once trained)

  • Internet research


Personal Qualities :

  • Must enjoy being part of a team

  • Must have a good grasp of verbal and written English language

  • Above all – must have confidence and a sense of humour



Skills Required :

  • Must have a confident telephone manner

  • Administration experience a distinct advantage

  • Must be an excellent organiser

  • Must be proficient in all Microsoft applications



Future Prospects :

Full permanent prospects. 


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