Job Description
- Supporting users with desktop issues
- Review and logging of AEUK user issues on the helpdesk system and resolving them.
- Break fix and upgrades to systems as required supporting other IT staff.
- Building desktop computers using SCCM or other means as appropriate.
- Support of the AEUK Voip system and desk phones
- Provide Service desk cover when necessary
- Completing and reporting on any assigned project related activities
Where appropriate, document new processes and procedures in line with duties and look for improvements
Personal Qualities :
As above
Skills Required :
- Microsoft Windows 7,10 Desktop operating systems + PC build hardware
- Networking knowledge (including IP addressing / Subnetting and Routing)
- Customer service skills
- Professional behaviour in front of AEUK IT customers communicating with them effectively
Future Prospects :
Successful candidates may be offered continued development on to the next level of apprenticeship or potential of permanent employment offers. The skills required for this role can be transferable to a number of different careers and industries including; Personal Assistant, Receptionist, Admin Assistant, Events Co-Ordinator etc.
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