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Customer Services Consultant - Liverpool/Bootle Part-time Evenings (10

HM Revenue & Customs
Pay: On Application
Location: Merseyside Merseyside United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time , Daytime Work
Job reference: E03013197
Customer Service/Call Centre 2019-06-08 2019-06-23

Job Description


At HMRC we're focused on getting tax right, for everyone.

We're all doing our bit to make a difference, whether that's helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.

We couldn't do all this without our dedicated workforce - we're one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

Are you great with people, helpful and enthusiastic?

As a Customer Services consultant at HMRC you'll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

You'll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

You'll get real responsibility and opportunities to develop your career. You'll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.

No experience is necessary as full training will be given. You will also have the opportunity to enrol on our Operational Delivery Apprenticeship scheme. It's a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.

Are you who we're looking for?

You'll need to be able to demonstrate:

  • great communication skills - both written and verbal

  • dedication to providing a brilliant service for our customers

  • ability to handle both enjoyable and fast-paced conversations

  • ability to provide information, quickly and clearly

  • can-do attitude and a real passion for supporting people

  • a proficiency in maths and the ability to deal with basic calculations

    We're striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.

    Want to find out more about working at HMRC? Watch our 'Welcome to HMRC' video.

    Working Patterns
    Our customer service centres are open 7 days a week 8am to 10pm and we provide customer support during these hours. We are currently looking for people to cover our Evening work.

    The minimum number of hours for the evening working pattern is 25 hours over five days (Monday to Friday) with a range of working hours, between 3pm to 9pm subject to business need. Please only continue with your application if you can commit to these hours.

    Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.

    Please note: The reason we are launching these recruitment campaigns is to ensure we have sufficient resource available for the future to cover our recruitment needs for the next 12 months.

    If you are currently on reserve status or offer stage for the same vacancy on our 078R & 092R campaigns, then your original application, for the location you have applied for, will take priority over any new applications received for same location in this new campaign. You will continue to be considered in strict merit order for any roles that arise for the job vacancy you already applied for.

    Behaviours

    We'll assess you against these behaviours during the selection process:
    • Leadership
    • Communicating and Influencing
    • Working Together


    Benefits

    Pensions

    Civil Service pension schemes may be available for successful candidates.

    Allowances

    If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance.

    Things you need to know

    Security

    Successful candidates must pass basic security checks .

    Nationality statement

    Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules .

    If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

    Selection process details

    This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

    We will use the following selection process for this vacancy

  • Application & Personal Statement focusing on the CS Behaviour Managing a Quality Service

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