Job Description
Key Result Areas
- Assisting with all areas of operation including the gym, community and student sport and health programmes, and reception
- Welcoming and directing gym members and users of the centre, ensuring all are dealt with efficiently and pleasantly and with the highest standards of customer service
- Inducting new gym users and designing and developing appropriate health and exercise programmes with new and existing clients
- Providing a presence on the gym floor, approaching to assist members with their exercise programmes in a courteous and friendly manner
- Checking, cleaning and maintaining all equipment and fitness areas to the required standard as per the schedule set out for each area
- Setting up and taking down equipment to meet the needs of programmes as detailed on the daily booking sheets.
- Supporting the reception staff and providing cover as appropriate
- Helping to promote use of the facilities, taking bookings and supporting the sale of memberships, including tours of the facilities
- Dealing with general enquiries, queries or concerns relating to members use of the facilities in a diplomatic, polite and positive manner and reporting to the line manager as appropriate
- Carrying out duties with an awareness of health and safety for themselves and others
- Undertaking a shared responsibility for health, safety, hygiene and cleanliness throughout the Centre, reporting all faults through the appropriate channels
- Being familiar with all emergency and security procedures, e.g. fire drill and evacuation
- Undertake any other duties commensurate with grade
Personal Qualities :
- An interest in and understanding of gym based exercise
- Commitment to ensuring the safeguarding of children and vulnerable adults
Skills Required :
- Good communication and telephone skills
- Keyboarding skills
- Ability to work as part of a team
- The ability to work without supervision
- Readily able to communicate and work with others
- Enthusiasm, flexibility and commitment to accuracy
- Commitment to improving own performance and the use of own initiative
- Suitable to work with young people and vulnerable adults
Future Prospects :
Further professional development.
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