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Apprentice Sales and Renewals Agent

Autonet
Pay: £10,000.00
Location: Staffordshire Stoke-On-Trent United Kingdom
Category: Entry Level
Available from: Aug 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03010872
2019-06-07 2019-07-23

Job Description

Duties include:




  • To answer customer enquiries and identify potential sales from all incoming calls

  • Demonstrate the ability to manage own workload effectively while adhering to schedule on IEX system

  • Using the information technology provided, demonstrate the ability to process customer enquiries whilst ensuring compliance to all FCA and DPA legislation

  • Demonstrate an understanding of all Company’s aims and objectives and use this knowledge to deliver a first class service to all customers

  • Complete all supporting documentation and process the Sale/Renewal in a timely manner

  • Contribute towards monthly 1:1 meetings in ways that facilitate personal performance improvements

  • Support the department Key Performance Indicators and Sales Targets as directed by the Management Team

  • Demonstrate an understanding of and ensure personal compliance to all Company policies and procedures

  • Maintain and improve personal knowledge relating to FCA and DPA legislation

  • Maintain personal appearance and working environment

  • Complete ad-hoc tasks as required/requested by a member of the management team


Personal Qualities :

  • Maintain very high professional standards

  • Highly accurate, paying appropriate attention to detail

  • Speak confidently, clearly and concisely, avoiding jargon

  • Write clearly, concisely and accurately

  • Be able to persuade and convince others without appearing passive or aggressive

  • Demonstrate flexibility and remain positive despite setbacks

  • React positively to change, staying calm under pressure



 



Skills Required :

  • Manage customer expectations and resolve queries. Build and sustain professional customer relationships

  • Contribute to achieving team objectives; help create a positive working environment.

  • Take responsibility for own actions/decisions without being prompted but aware of when to refer to others

  • Respect company policies and procedures. Complete tasks on time and is punctual for work

  • Excellent verbal and written communication skills

  • Ideally, previous experience of working in a sales oriented role

  • Basic computer skills



Future Prospects :

Progression within the business. 


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