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Service Desk Analyst/Infrastructure Technician Apprentice - 18196

GB Group Plc
Pay: £157.50 - £293.62
Location: Cheshire Chester United Kingdom
Category: Entry Level
Available from: Jul 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03007517
2019-06-05 2019-07-08

Job Description

To help you be successful, we’re looking for…




  • Good practical PC hardware knowledge 

  • Good practical knowledge of Microsoft desktop operating systems 

  • Hardware and software troubleshooting skills 

  • Effective interpersonal skills and relationship-building skills

  • Accuracy in regard to data entry and filing

  • Excellent organisation and coordination skills

  • Able to prioritise and execute tasks in a high-pressure environment

  • Able to read and understand technical manuals and procedural documentation

  • Strong written and oral communication skills

  • Ability to present ideas in user-friendly language

  • Self-motivation and direction

  • Keen attention to detail

  • Analytical and problem-solving abilities 


Personal Qualities :

  • Experience working in a team-oriented, collaborative environment 

  • Strong customer-service orientation  

  • Good understanding of the organisation’s goals and objectives 



Skills Required :

To help you be successful, we’re looking for…




  • Good practical PC hardware knowledge 

  • Good practical knowledge of Microsoft desktop operating systems 

  • Hardware and software troubleshooting skills 

  • Effective interpersonal skills and relationship-building skills

  • Accuracy in regards to data entry and filing

  • Excellent organisation and coordination skills

  • Able to prioritise and execute tasks in a high-pressure environment

  • Able to read and understand technical manuals and procedural documentation

  • Strong written and oral communication skills

  • Ability to present ideas in user-friendly language

  • Self-motivation and direction

  • Keen attention to detail

  • Analytical and problem-solving abilities 



Future Prospects :

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


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