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Apprentice Medical Receptionist

Riverside Family Practice
Pay: £117.00
Location: Lancashire Burnley United Kingdom
Category: Entry Level
Available from: Dec 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02989396
2019-05-28 2019-11-25

Job Description

Duties to include:




  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice

  • Deal with all general enquiries, explain procedures and make new and follow-up appointments

  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

  • Enter requests for home visits onto the home visits list, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor

  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol

  • Take action on clinicians’ requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork

  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same

  • Enter patient information on to the computer as required

  • Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.)


Personal Qualities :

  • Keen and willing to learn

  • Punctual and reliable

  • Smart appearance

  • Polite and professional telephone manner

  • Mature and confident

  • Committed

  • Attention to detail

  • Work well as part of a team and on own initiative

  • Confidentiality essential



Skills Required :

  • Ability to work as part of a team

  • Excellent interpersonal skills

  • Excellent communication skills

  • Ability to prioritise tasks

  • Excellent organisational skills

  • Good problem-solving skills



Future Prospects :

  • Progression into full time employment for the right candidate


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