Job Description
Duties to include:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Enter requests for home visits onto the home visits list, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol
- Take action on clinicians’ requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
- Enter patient information on to the computer as required
- Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.)
Personal Qualities :
- Keen and willing to learn
- Punctual and reliable
- Smart appearance
- Polite and professional telephone manner
- Mature and confident
- Committed
- Attention to detail
- Work well as part of a team and on own initiative
- Confidentiality essential
Skills Required :
- Ability to work as part of a team
- Excellent interpersonal skills
- Excellent communication skills
- Ability to prioritise tasks
- Excellent organisational skills
- Good problem-solving skills
Future Prospects :
- Progression into full time employment for the right candidate
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