Job Description
Customer Support Associate will be in a concierge-like role with 1 other person
- First points of contact with Dandara Living the highest level of customer service and professionalism is expected
- Ensuring applicants provide all company and legally required paperwork including Right to Rent and KYC Identification prior to move in
- Deal with incoming and outgoing post and parcels
- Dealing with residents and guest enquiries
- Booking in and conducting of apartment viewings and providing feedback to the Leasing Team
- Booking and managing of resident amenity spaces
- Conduct move in appointments, inventories and meter readings
- Assist in the compilation of inventories
- Carry out mid-term inspection
- Logging maintenance issues
- Issuing of keys on move in and key replacements
- Keeping the resident amenity spaces tidy and presentable
- Dealing with vehicle parking and keeping accurate records
- Assist in updating site wide communications/Residents Portal as required
- Assisting on open days and residential events
- Carry out security walks as and when required
- Cover another shift pattern with the team as and when required
- Updating inventory feedback and actioning any point raised
- Ensuring maintenance issues are prioritised and closed in a timely manner
Personal Qualities :
- Ability to work under pressure
- Team player
Skills Required :
- Friendly
- Polite
- Conscientious
- Punctual
- Proactive attitude
- Attention to detail
- Willingness to learn new skills
- Smart
- Hard working
Future Prospects :
Hopefully this person will go onto Year 2 - Housing and Property Management - Level 3 and may go on to work within the service delivery or maintenance area of Dandara.
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