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Customer Support Apprentice

WhiteHat Group
Pay: On Application
Location: London London United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time , Daytime Work
Job reference: E02963259
Construction/Maintenance Services/Trades 2019-05-09 2019-05-31

Job Description

- Located near Essex Road Station/Zone 2

About MBA IT:
MBA IT is an established IT solutions and services partner, working with organisations in and around London.

Roles and responsibilities:
• Maximise client earnings, retain clients and make consistent progress with white space.
• Manage accounts, upselling and cross-selling into them while identifying opportunities for new business.
• Provide operational backup when Account Manager is out of the office including but not limited to managing email and telephone.
• Embody outstanding customer service
• Desire to gain a good knowledge of current IT themes and is proactive in developing this knowledge.
• Support wider team when appropriate.
• Take ownership and develop relationships assigned by the Account Managers.
• Generate referral business through high service levels and strong customer relationships.
• Support administratively on quoting, ordering and logistics
• Liaise with clients, create quotes and process orders in a professional manner.
• Tactfully challenge customer assumptions to add value to their business.
• Maintain value add on quotes whenever possible to differentiate.
• Be a confident negotiator and utilise this on a daily basis when dealing with clients, vendors and distributors.

Skills required:
• Attention to detail - The ability to process detailed information effectively and consistently
• Negotiating - The ability to obtain maximum results from meetings in which interests conflict both in terms of content and maintaining good relations.
• Planning & organisation - The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals.
• Teamwork - The ability to collaborate effectively with colleagues towards achieving a common goal.

Personal qualities:
• Ambition - The drive to climb up, to pursue a career, to strive for success and make an effort to achieve this.
• Initiative - The ability to recognize and create opportunities and to act accordingly. Rather starting something than waiting passively for it to happen.
• Integrity - Adherence to the standards, values and rules of conduct associated with one's position and the culture in which one operates. Being incorruptible.
• Need to achieve - The need to set high standards for one's own performance, to show dissatisfaction with average achievements.
• Results orientated - The ability to take direct action in order to attain or exceed objectives.

Entry requirements:

• Five GCSE grades C - A* (or 4-9), including Maths and English

• Good knowledge of IT packages e.g Microsoft Office, Google Docs/Sheets etc.

Benefits:

• Access to the WhiteHat community and events.

Included in qualification:
  1. Training on the 18 month Standard Level 3 Business Administrator (BA3) apprenticeship.
  2. Being a WhiteHat apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal Coach who will guide you through the qualification to help you achieve your full potential.
  3. As part of your WhiteHat Apprenticeship, you will have access to our Future Leaders Foundation modules to develop 6 key competencies, underpinned by well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.

What's next:

After your Business Administration apprenticeship progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.

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