Job Description
Change your job, change your workplace, change your future...
Ricoh is a market leading technology company specialising in strategic Management Document Solutions, Production Printing, Communication Services, Application Services, Infrastructure Services, Workplace Services, Business Process Outsourcing, Cloud based technology and I.T Managed Services. We also partner with Microsoft! Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions.
Here at Ricoh, we transform businesses with imagination, clarity and vision. In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We call it: imagine. change.
This Apprentice role is an ideal opportunity for you to join Ricoh UK and train to be a Field Service Technician on a Level 3 Apprenticeship where you will support our clients and customers in your assigned region.
This role is a field based role in the Northampton area. Must hold full driving licence.
What you will be doing
It will be your job to provide customers with a professional, efficient maintenance and repair service to Ricoh customers in your assigned region.
• As a a Trainee, you must successfully complete the field Service Hardware Training and complete the Infrastructure Technician Apprenticeship training programme, which is 15 months in duration.
• To provide a technical service to customers, including installation, maintenance and repair of equipment.
• To ensure customers receive a satisfactory service in line with agreed service level agreements.
• To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
• Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses.
You will ideally have
• Good knowledge of electrical/ mechanical engineering,
• Full and clean Driving Licence - company vehicle will be provided
• Proficient IT skills
• Have a proactive and open minded attitude
• Must be a team player
• Must possess the ability to demonstrate commitment and flexibility at all times
• Excellent Interpersonal and customer handling skills
• A desire to learn within a fast paced and varied role
• Self-motivated
• Ability to work under own initiative
• Logical and analytical thinking
In return for your commitment, you can expect
This is a wonderful opportunity to join and kick-start your career with a global company where career development is positively embraced, encouraged and rewarded. We offer a wide variety of different benefits from healthcare plans to childcare vouchers to cycle to work schemes.
We are an equal opportunities employer
Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Resourcing Team.