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Apprentice Service Advisor- Lexus Reading, Jemca Group

Lexus Reading
Pay: £156.00
Location: Berkshire Reading United Kingdom
Category: Entry Level
Available from: Sep 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02910984
2019-04-10 2019-08-01

Job Description

Duties will include;




  • Using systems, equipment and technology to meet the needs of your customers

  • Using a range of questioning skills, including listening and responding in a way that builds rapport

  • Understanding the difference between internal and external customers

  • Knowing the internal policies and procedures, including any complaints processes and digital media policies

  • Understanding the different needs and priorities of your customers and the best way to manage their expectations

  • Understanding your role and responsibilities

  • Knowing the targets and goals you need to deliver against



Upon successful completion of the apprenticeship, you will gain a Diploma in Customer Service Level 3 and be a fully qualified Service Advisor.


Personal Qualities :

  • Outgoing

  • Willing to study

  • A team player

  • Able to work in a busy, fast moving environment



Skills Required :

  • Computer Literate

  • Well organised

  • Ability to deal with different types of customers

  • Able to follow instructions

  • Able to think logically



Future Prospects :

The right candidate can progress throughout the dealership


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