Job Description
As well as providing excellent customer service, duties will include:
- Spending time in the lab helping to make the frames for customer glasses
- Answering of phone calls
- Dealing with customers on reception desk
- Dealing with minor customer problems and complaints
- Making sure customers are happy and been given a good service at their appointment
Personal Qualities :
- The ability to work as an individual as well as part of a team and be respectful to team members at all times
- Be able to use their own initiative
- Good time keeping and attendance
Skills Required :
- Have the confidence to be able to communicate with customers
- Be an excellent communicator at all levels, via telephone and face to face
- Be able to record issues accurately if dealing with problems or customer complaints
Future Prospects :
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management.
You will find people who started in customer service working in all professional areas and at all levels. If you are good at IT, have a good attention to detail and enjoy working with others then this Apprenticeship could give your career a great start. The opportunities in the world of business are endless.
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