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Infrastructure Technician Apprenticeship - 17575

EPC UNITED KINGDOM PLC
Pay: £12,000.00
Location: Derbyshire Alfreton United Kingdom
Category: Entry Level
Available from: May 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02845174
2019-03-11 2019-05-01

Job Description

You will respond to requests for IT technical support from our internal employees via phone, email or face to face contact. You will work to timescales insuring the issues are dealt with professionally and within internal service level agreements.



Key Responsibilities: [will include but not be limited to]:  




  • Provide first-line incident management for calls logged on the internal service desk systems

  • respond promptly, categorize and prioritise calls logged on the internal service desk system

  • Execute first-line diagnosis and resolution of issues where possible and escalate issues internally to 2nd/3rd line support where appropriate

  • Liaise and communicate on a technical level with third party suppliers as and where required

  • Take ownership of user incidents and be pro-active when dealing with technical issues

  • Maintain a high degree of professional customer service for all support queries

  • Support users remotely and through personal desk visits to resolve incidents

  • Escalate promptly and notify relevant it team members to arrange for external technical support where problems cannot be resolved in house

  • Install additional hardware and software at EPC-UK sites

  • Assist in other tasks not specifically related to the service desk such as rebuilding desktop and laptop systems

  • Monitoring housekeeping duties and ensuring systems and procedures are up to date 


Personal Qualities :

  • Full UK Driving Licence – as travelling to different sites will be required when necessary [a car will provided by Company]



Skills Required :

  • Passion and interest in I.T.

  • Willingness to learn

  • Ability to use a telephone

  • Ability to communicate efficiently and effectively



Future Prospects :

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


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