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IT Coordinator Apprentice

7Eleven Systems
Pay: £138.75
Location: Cheshire Chester United Kingdom
Category: Entry Level
Available from: Mar 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02845122
2019-03-11 2019-03-23

Job Description

Duties to include:




  • Delivery of customer support in line with the objectives, team objectives, customer expectations and 7Eleven Systems contractual obligations

  • Communicating internally and externally support issues, escalations, and action plans to resolve customer issues

  • Supporting 7Eleven Systems management by providing relevant and timely updates to customer issues

  • Clear and precise communication with customers and employees

  • Assist in the technology documentation and generation of 7Eleven Systems Intellectual Property

  • Maintain and support 7Eleven Systems internal systems

  • Provide point of contact for consultants who are occupied on customer engagements

  • Answer all 7Eleven Systems telephone calls and respond to all telephone enquiries

  • Build and maintain customer support information and documentation of supported customer environments

  • Build and maintain Virtual environments for the replication of customer scenarios and testing of support solutions

  • Attend all on and offsite delivery identified as part of the apprenticeship programme


Personal Qualities :

  • Motivated

  • Hardworking



Skills Required :

  • Ability to work as part of a team

  • Excellent interpersonal skills

  • Excellent communication skills

  • Ability to prioritise tasks

  • Excellent organisational skills

  • Good problem-solving skills



Future Prospects :

  • After successful completion of the apprenticeship, there may be the opportunity for permanent employment


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