Job Description
Duties to include:
- Delivery of customer support in line with the objectives, team objectives, customer expectations and 7Eleven Systems contractual obligations
- Communicating internally and externally support issues, escalations, and action plans to resolve customer issues
- Supporting 7Eleven Systems management by providing relevant and timely updates to customer issues
- Clear and precise communication with customers and employees
- Assist in the technology documentation and generation of 7Eleven Systems Intellectual Property
- Maintain and support 7Eleven Systems internal systems
- Provide point of contact for consultants who are occupied on customer engagements
- Answer all 7Eleven Systems telephone calls and respond to all telephone enquiries
- Build and maintain customer support information and documentation of supported customer environments
- Build and maintain Virtual environments for the replication of customer scenarios and testing of support solutions
- Attend all on and offsite delivery identified as part of the apprenticeship programme
Personal Qualities :
- Motivated
- Hardworking
Skills Required :
- Ability to work as part of a team
- Excellent interpersonal skills
- Excellent communication skills
- Ability to prioritise tasks
- Excellent organisational skills
- Good problem-solving skills
Future Prospects :
- After successful completion of the apprenticeship, there may be the opportunity for permanent employment
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