Job Description
Core Duties and Responsibilities:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Provide cover during staff absences
- Scanning of patient related documentation and attaching scanned documents to the patient’s healthcare records
- Complete opening and closing procedures as required
- Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- To maintain a good standard of appearance as befits the high standards of the medical centre
- To represent the practice and partnership in a positive light
Personal Qualities :
The ideal candidate would have the following personal qualities:
- Strong team working skills whilst retaining a flexible approach to working
- Excellent communication/organisational skills
- Flexibility with hours and days worked
- Ability to be flexible and a willingness to accept and contribute to change within the Practice
- A willingness to undertake further training relevant to the post
Skills Required :
The ideal candidate would have the following skills:
- Ability to work on own initiative with speed and accuracy
- Common sense
- Excellent organisational skills
- Advanced computer skills/knowledge, including troubleshooting
- Ability to learn new systems quickly
- Ability to work under pressure
- Ability to work as part of a team
- Ability to teach others
- Flexibility of hours worked and duties
- An understanding, acceptance and complete adherence to the need for strict patient confidentiality either verbally, with written information or when using any computer data.
- An ability to use one’s own judgement, enthusiasm, resourcefulness and common sense to help resolve problems
Future Prospects :
There may be an opportunity for permanent employment upon successful completion of the apprenticeship.
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