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Apprentice Customer Service Advisor

Alternative Tiles Limited
Pay: £161.70 - £301.46
Location: Derbyshire Derby United Kingdom
Category: Entry Level
Available from: Mar 2019
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E02776602
2019-01-29 2019-03-01

Job Description

Duties to include:




  • Understanding the needs of our customers and over time being able to offer advice on bathroom products and materials for a whole house - we operate in a luxury market and therefore a high quality of customer service is required at all times.  This role will span from the initial meet and greet, to advising, quoting, booking the fitting, and aftersales

  • On the Victorian tile side after training you will be able to calculate and quote ornate mosaic patterns to cover complex room shapes and advise on technical issues to do with the preparation of the floor and tiling

  • Produce CAD drawings & bespoke designs, write letters, e-mails and quotes

  • Other duties include: unloading tile boxes and organising stock as well as cleaning and maintenance tasks

  • You will be expected to join in and learn most tasks involved in running a small business



NB - there can be a lot of lifting of heavy boxes and dirty bags



Starting salary is depending on age plus a small commission on sales as well as a subsidised pension plan, the salary and benefits will grow with your potential and ability.


Personal Qualities :

No experience is necessary but you must have a positive, friendly and flexible attitude and enjoy talking to people



It is essential that you are physical fit as it is common that there is a lot of lifting of heavy boxes and dirty bags



Skills Required :

  • Confident.

  • Enthusiastic about learning new skills

  • Presentable

  • Basic maths and a good grasp of grammar and English language.

  • Attention for detail and design is helpful.



 



Future Prospects :

There is capacity to earn a good salary once trained and doing well, we have plans to open another store at some point plus a new venture involving deliveries.


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